Return & Refund Policy

Last updated: June 2026

Thank you for shopping at LUXE. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully — by placing an order, you agree to the terms below.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition you received it
• The item must be in its original packaging with all tags attached
• You must have proof of purchase (order confirmation or receipt)
• The return request must be made within 30 days of the delivery date

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Personal care items, including opened cosmetics or hygiene products
• Gift cards
• Items damaged due to misuse, normal wear and tear, or improper care after delivery

3. How to Start a Return

To initiate a return, please follow these steps:

• Contact our support team at support@luxeshop.com with your order number
• Our team will review your request and provide a Return Authorization and shipping instructions
• Pack the item securely in its original packaging
• Ship the item back to the address provided by our support team

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in that case, we will provide a prepaid return label.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days
• Original shipping charges are non-refundable, except in cases of our error
• You will receive an email confirmation once your refund has been issued

5. Exchanges

We only replace items if they are defective, damaged upon arrival, or if you received the wrong item. To request an exchange, contact us within 7 days of delivery with photos of the issue.

6. Late or Missing Refunds

If you haven't received a refund after the timeframe above:

• Check your bank account again
• Contact your credit card company — it may take some time before your refund is officially posted
• Contact your bank — there is often processing time before a refund is posted
• If you've done all of this and still have not received your refund, please contact us at support@luxeshop.com

7. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund at no additional cost to you.

8. Order Cancellations

You may cancel your order for a full refund if it has not yet shipped. Once an order has shipped, it must go through the standard return process outlined above.

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to our customer support team. We're here to help.

Privacy Policy

Last updated: June 2026

LUXE ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: name, email address, phone number, shipping and billing address
• Payment Information: card details are processed securely and are not stored on our servers in plain text
• Order Information: products purchased, order history, transaction amounts
• Technical Information: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer support
• Send order confirmations, shipping updates, and respond to inquiries
• Improve our website, products, and customer experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information to third parties. We may share information with:

• Payment processors to complete transactions securely
• Shipping carriers to deliver your orders
• Service providers who help us operate our website (hosting, analytics)
• Law enforcement or regulators when required by law

4. Your Privacy Rights (California Residents — CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal data)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at privacy@luxeshop.com.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences (such as items in your cart or wishlist). You can control cookies through your browser settings.

6. Data Security

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us.

Terms of Service

Last updated: June 2026

Welcome to LUXE. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase on our website. By placing an order, you represent that you meet this requirement.

2. Account Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. Notify us immediately of any unauthorized use.

3. Orders and Payment

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors
• Prices are listed in USD and are subject to change without notice
• You agree to provide accurate and complete payment and shipping information

4. Shipping and Delivery

Estimated delivery times are provided for convenience and are not guaranteed. We are not liable for delays caused by shipping carriers, customs, or events beyond our control.

5. Returns and Refunds

Please refer to our Return & Refund Policy for detailed information about returns, exchanges, and refunds.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of LUXE or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Submit false or misleading information
• Interfere with the proper functioning of the website

8. Limitation of Liability

To the fullest extent permitted by law, LUXE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.

9. Disclaimer of Warranties

Our website and products are provided "as is" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located within the United States.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms of Service, please reach out to us.